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Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open an account with iaya9 and use any part of the platform — including deposits and withdrawals via bKash, Nagad, and Rocket.

Account eligibility appliesLocal law determines accessbKash, Nagad, Rocket coveredSubject to region and jurisdiction
iaya9 Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account — including a payment dispute via bKash, Nagad, or Rocket — our support team can help. Queries about account eligibility and regional access are handled through the same channels.

Live Chat Available directly from your account dashboard. Use this for urgent terms queries or payment disputes that need a fast response.
Email Support Write to our support address for detailed questions about account terms, wallet verification, or eligibility concerns in your region.
Account Help Centre The Help Centre inside your account covers common terms questions, withdrawal steps, and how to request account changes.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is built around verified access. We use OTP-based login confirmation so that only you can authorise sessions on your account. Wallet withdrawals — whether to bKash, Nagad, or Rocket — go through a verification step before funds are released. We do not store your mobile wallet PINs and we do not share your account details with third parties outside of what is required to process your transactions.

Data Retention We keep account records for as long as your account is active and for the period required by applicable regulations in supported regions.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No tracking cookies are placed without disclosure.
Account Changes To update your registered mobile number or wallet details, submit a request through the Help Centre. Changes are verified before they take effect.
Who to Contact For data queries, account corrections, or requests to close your account, reach the support team via live chat or the email address shown in your account settings.

Questions About Our Terms

These are the questions we see most often about how the terms apply to accounts, payments, and access. If yours isn't here, live chat is the quickest way to get a direct answer.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is governed by these terms. Payment transactions are tied to your account and treated as authorised by you.

Access and eligibility depend on your local law and eligible regions. If your jurisdiction restricts this type of platform, these terms do not override that restriction. Eligibility is your responsibility.

We may update terms when the platform or regulatory requirements change. We notify you through your registered account before material changes take effect, so keep your contact details current.

Submit a request through the Help Centre inside your account. Changes to your registered mobile number or wallet details — including Rocket and Nagad — are verified before they go through.

Contact support immediately via live chat from your account dashboard. We can review recent sessions and wallet activity and place a hold on your account while the issue is investigated.

We retain account records while your account is active and for the period required by applicable regulations. You can request account closure through the Help Centre or by contacting support directly.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.