Reference

How iaya9 Handles Your Personal Information

Your account data stays with us — not shared, not sold. Access to iaya9 and how your information is handled depends on your local law and eligible regions, so read this policy to understand exactly what we collect and why.

Account data protectedbKash, Nagad, Rocket payment privacyMobile-first data handlingYour rights, clearly stated
iaya9 How iaya9 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is handled, want to request a correction, or need to close your account and ask about data deletion, our support team is here to help. Reach out through any of the channels below and we will respond to privacy-related requests within a reasonable timeframe.

Live Chat Open the chat window from your account dashboard. Our support team handles privacy queries directly — no need to send documents through a third party.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.
Account Settings Some data changes — like updating your contact number or linked mobile wallet — can be made directly inside your account settings without contacting support.
HOW WE PROTECT YOUR DATA

Data Security and Your Account Rights

We use SSL encryption across all account pages and payment flows, so data moving between your device and our platform is protected in transit. Your account is secured with password authentication and OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. We do not store your full payment credentials; only tokenised references used to match your wallet to your account are kept on file.

Encryption in Transit

All data between your browser or mobile app and iaya9 travels over SSL. This covers login, deposits via bKash or Nagad, and every account page you open.

OTP Account Verification

Your account is tied to a verified mobile number. Any login from a new device triggers an OTP check, so access stays with you even if your password is compromised.

Data Retention Policy

We keep your account data while your account is active and for a legally required period after closure. You can request a summary of what we hold by contacting support.

Right to Correct or Delete

You can ask us to correct inaccurate data or request deletion of your account record. We will confirm the action taken and the timeline once your request is verified.

Common Questions About Your Privacy on iaya9

These are the questions we hear most often about data, account privacy, and your rights as an iaya9 account holder in Bangladesh.

We collect your name, contact details, and the mobile wallet you register with — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

We share only what payment processors need to complete your transaction. Your bKash, Nagad, or Rocket details go to those services only. We do not sell or trade your personal data.

Your data is retained while your account is active. After closure, we keep records for the period required by applicable law in your jurisdiction before deletion is carried out.

Yes. Contact our support team via live chat or email with your registered account details. We will compile and send you a summary of the personal data we hold on your account.

Log into your account, go to account settings, and update your contact number or wallet details directly. For wallet changes involving bKash, Nagad, or Rocket, an OTP verification step is required.

Access and eligibility depend on your local law and eligible regions. If you are in Bangladesh, local regulations govern how your data is processed and what rights you can exercise under this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.